What is Serviap Global’s Contractor of Record (CoR) service?

Serviap Global’s Contractor of Record (CoR) service allows you to legally engage and pay international contractors without opening local entities or navigating complex regulations on your own. We take care of compliant contracts, documentation, invoicing, and payments, while you focus on managing the day-to-day work and results.

When should we use a Contractor of Record instead of hiring employees?

A Contractor of Record is ideal when you need flexible, project-based talent or highly specialized professionals who prefer to work as independent contractors. It is a strong option when you want to test a new market, scale a project quickly, or work with talent in multiple countries without immediately committing to permanent employment or setting up a local company.

How is Serviap Global’s CoR different from freelance platforms or agencies?

Freelance platforms mainly connect you with talent, but they rarely assume responsibility for local compliance, misclassification risk, or ongoing contractor management. With Serviap Global, you get a partner that understands labor and tax rules in each country, issues compliant contracts, manages payments, and supports both you and your contractors with responsive, human support.

In which countries can Serviap Global support Contractor of Record services?

Serviap Global supports contractor engagements across Latin America, North America, Europe, and other key regions, leveraging in-country experts and trusted partners. Our roots are in Latin America, so we are particularly strong in helping clients build remote teams in this region, while still offering truly global coverage.

How does Serviap Global help reduce contractor misclassification risk?

Before onboarding, Serviap Global reviews each role, working arrangement, and level of control to confirm it fits a genuine contractor model under local rules. We design contracts accordingly, keep documentation up to date, and monitor regulatory changes, helping you minimize the risk of contractors being reclassified as employees.

How are contractors onboarded and paid through Serviap Global?

You select the contractor and agree on the scope and rate. Serviap Global then prepares a compliant contract, collects the necessary documentation, and completes onboarding. Contractors are paid in their local or agreed currency through secure payment methods, and you receive clear, consolidated invoices for your global contractor base.

Can Serviap Global support both individual contractors and small teams?

Yes. Serviap Global can onboard and manage single contractors, small specialist teams, or larger groups spread across several countries. Whether you are building your first remote role in a new market or scaling a distributed contractor network, we adjust our service to match your growth.

How fast can Serviap Global onboard a new contractor?

In many cases, once we have the required information such as contractor details, scope of work, rate, and start date, we can complete onboarding in a few business days, depending on the country. Our processes are designed to move fast without sacrificing compliance or documentation quality.

Can we later convert a contractor to an employee with Serviap Global?

Yes. If a contractor role evolves into a long-term position, Serviap Global can help you convert that engagement into a compliant employment relationship, either by using our Employer of Record (EOR) service or supporting you as you establish your own local entity. We guide both you and the worker through the transition.

How does Serviap Global protect our data and intellectual property?

Serviap Global’s agreements can include robust clauses on intellectual property assignment, confidentiality, and data protection, making clear that all work produced belongs to your company. Combined with our knowledge of local regulations and best practices in each market, this helps safeguard your intellectual property and sensitive information across borders.

How does pricing work for your Contractor of Record service?

Serviap Global typically charges a transparent service fee per contractor, either as a fixed monthly amount or based on the contractor’s invoiced rate, plus any country-specific statutory or payment costs. Before onboarding, we provide a clear proposal so you understand your total cost per contractor and can plan your budget with confidence.

Why choose Serviap Global as our Contractor of Record partner?

Serviap Global combines global reach with local expertise, especially across Latin America. We offer multilingual support, flexible engagement models, and a consultative approach to expanding your contractor network. Our goal is not only to handle paperwork, but to help you grow internationally in a safe, agile, and human way.

Case Studies

Business Process Outsourcing (BPO) for a Global E-Commerce Leader

Industry

E-Commerce & Technology

Region

USA-LATAM

Service Provided

BPO and EOR

countries covered

5-400

workers per project

100%

compliance with safety laws

<30

days’ workforce scaling

Key insights: BPO & EOR for a global e-commerce leader in Latin America

3 countries covered (Mexico, Brazil, U.S.)
5 to 400 workers deployed per project
1 to 16 weeks contract durations
100% compliance with labor & safety laws
Zero hiring delays for seasonal peaks
<30 days’ workforce scaling turnaround
Weekly progress reports for operational tracking

Client overview: US-based e-commerce company scaling logistics in Mexico, Brazil and the US

Industry: E-Commerce & Technology
Headquarters: United States
Operational Regions: Mexico, Brazil, and the United States

Challenges: seasonal workforce scaling and multi-country logistics operations

A leading U.S.-based e-commerce company sought to rapidly scale its warehouse and logistics operations across Mexico, Brazil, and the United States. The company faced several challenges:
- Variable Workforce Demand: The need to flexibly scale staffing from as few as 5 to as many as 400 workers per project, depending on seasonal peaks and expansion efforts.
- Rapid Deployment: Necessity for swift hiring and onboarding processes, with contract durations ranging from one week to 16 weeks.
- Regulatory Compliance: Ensuring adherence to diverse labor laws and safety regulations across multiple countries, particularly for specialized roles such as forklift operators and safety supervisors.
- Operational Coordination: Managing logistics and workforce requirements seamlessly across three countries, each with unique labor markets and regulatory environments.
Zero hiring delays for seasonal peaks
<30 days’ workforce scaling turnaround
Weekly progress reports for operational tracking

Solutions: business process outsourcing (BPO) and EOR with Serviap Global

To address these challenges, the company partnered with Serviap Global, implementing a comprehensive Business Process Outsourcing (BPO) solution:

Flexible Workforce Management: Rapid recruitment and deployment of personnel, including warehouse staff, supervisors, and inventory specialists, tailored to project-specific demands.
Compliance and Certification: Ensured all personnel met local certification requirements and complied with safety standards, particularly for roles involving equipment operation and safety oversight.
Integrated HR and Payroll Services: Managed all aspects of human resources and payroll, including contract administration, benefits management, and tax compliance, customized to each country’s legal framework.
Continuous Performance Monitoring: Provided regular progress reports and performance metrics to maintain transparency and ensure alignment with project goals.

The impact: faster workforce deployment and compliant warehouse operations

Through this partnership, the company achieved:

Operational Scalability: Efficiently scaled workforce levels to meet dynamic project demands, deploying up to 400 workers per project without compromising quality or efficiency.
Enhanced Compliance: Maintained strict adherence to labor laws and safety regulations across all operational regions, mitigating legal risks and promoting a safe working environment.
Cost Efficiency: Optimized operational costs by leveraging BPO services, reducing the need for significant internal infrastructure and permanent staffing.
Strategic Focus: Allowed internal teams to concentrate on core business functions, such as strategic planning and market expansion, by outsourcing complex logistics and workforce management tasks.

Industry context: logistics and warehousing outsourcing in Latin America

The logistics and warehousing sector in Latin America is experiencing significant growth:

Market Expansion: The Latin America logistics market generated revenue of USD 360.2 billion in 2024 and is projected to grow at a CAGR of 6.6% from 2025 to 2030.
Third-Party Logistics (3PL): The Latin America third-party logistics market reached USD 38.44 billion in 2023 and is expected to grow at a CAGR of 7.3% from 2024 to 2030, indicating a strong trend towards outsourcing logistics functions.

Outsourcing warehouse operations offers several benefits:

Cost Savings: Reduces capital expenditure on infrastructure and equipment, allowing businesses to allocate resources more effectively.
Focus on Core Competencies: Enables companies to concentrate on primary business activities by entrusting logistics operations to specialized providers.
Scalability and Flexibility: Provides the ability to adjust workforce and operational capacity in response to market demands without the constraints of fixed assets.

Conclusion: how BPO and EOR support global e-commerce expansion

By collaborating with Serviap Global and leveraging BPO services, the e-commerce company effectively scaled its operations across Mexico, Brazil, and the United States. This strategic partnership facilitated rapid workforce deployment, ensured compliance with regional regulations, and optimized operational costs, thereby enhancing the company’s ability to meet market demands and sustain its competitive edge in the dynamic e-commerce landscape.

FAQ's

1. How did BPO help this e-commerce company scale operations in Latin America?

By outsourcing warehouse and logistics operations to Serviap Global, the company rapidly deployed between 5 and 400 workers per project across Mexico, Brazil, and the US. This flexible BPO model helped them handle seasonal peaks without compromising compliance or service quality.

2. What roles were covered through BPO and EOR in this project?

Serviap Global recruited and managed warehouse staff, supervisors, forklift operators, safety supervisors, and inventory specialists. Through BPO and EOR, all workers were hired compliantly according to local labor and safety regulations in each country.

3. Why did the client choose BPO and EOR instead of building internal teams?

The client needed a fast, compliant, and cost-effective way to scale operations in multiple countries. BPO and EOR allowed them to avoid setting up local entities, reduce legal and payroll complexity, and keep internal teams focused on strategic growth instead of day-to-day workforce administration.

4. How quickly were workers deployed using BPO and EOR?

Thanks to established processes and local expertise, the company scaled its warehouse workforce in less than 30 days, meeting aggressive timelines for seasonal peaks and expansion projects.

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Business Process Outsourcing (BPO) for a Global E-Commerce Leader

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