Table of Contents
In Episode 2 of Serviap Global’s Podcast “Borderless Talks”, Rich Guerra chats with Carlos Escutia, Founder and CEO of Growrk, one of our prestige partners.
Listen to the full episode now:
Borderless Talks Ep. 2: Summary
[0:00] – Introduction
[0:53] – The start of Growrk
[2:55] – How the pandemic accelerated Growrk’s journey
[4:10] – Reasons to choose global IT asset management
[5:20] – Mains challenges of IT infrastructure and support
[6:02] – Reasons to operate globally without physical offices
[7:44] – Growrk’s distributed team
[8:16] – Advantages of remote work
[9:50] – AI assistance in working with different time zones
[11:15] – Return to office mandates and the future of work
[14:10] – The biggest IT challenges in onboarding remotely
[15:34] – Common IT mistakes for companies
[17:36] – How to quickly deliver equipment to new remote employees
[19:22] – The role of IT assistance in offboarding
[21:30] – Data considerations in offboarding
[22:30] – Managing end-of-life devices of remote employees
[23:35] – Growrk’s partnership with Serviap Global
[25:11] – The Global Hiring Quiz
[27:30] – Closing statements
Carlos Escutia on global IT challenges: key insights
- Despite the recent push for return-to-office mandates, remote and hybrid work models still stand as a clear trend at a global scale.
- Insight no. 1: the pandemic accelerated all remote and distributive workforce processes from years to months.
- Getting access to talent abroad enables you to be cost-efficient by hiring international employees for a fraction of the cost that it would cost in the US.
- Insight no. 2: one of the biggest, more unconventional advantages of remote work is collaborating with people who are hungry to work and prove themselves.
- AI can be groundbreaking when providing a faster experience to customers, which can also help distributed teams focus on other core activities.
- Insight no. 3: As more companies embrace remote and hybrid flexibility, for every company that pushes employees to go back to the office, you have two other companies that are willing to recruit them remotely.
- Important considerations when onboarding remote employees in a new country include dealing with varying delivery times and costs for equipment, as well as infrastructural uncertainty in some areas.
- When offboarding employees, it’s crucial to work on data security, legal compliance, equipment sustainability, and retrieving timespan.
The Global Hiring Quiz
In our Global Hiring Quiz segment, Carlos Escutia answered some FAQs in global IT assistance. Find the Quiz below:
Once a device is assigned to an employee, there’s no need to track it until the employee leaves the company. True or false?
False. You want to make sure that you know exactly what you have and where it is and how old that device is. Inventory management is a key component of that.
Onboarding isn’t complete until an employee receives their log into the system and is connected to IT support. True or false?
True. If they don’t go through that process, then they’re not able to do their job, right?
Managing devices remotely is impossible without on-site IT staff in every location. True or false?
False. You can have on-location support in the office, that’s fine. But what do you do when you have all these employees and contractors contributing all over the world, right? The best thing to do is work with a partner that can help provide that support whenever it’s needed on an individual basis.
24-7 IT support is only necessary for teams working in different time zones. True or false?
False. I mean, you do work whenever it’s needed, right? If there’s an urgent request, even if you’re in a certain time zone and you need support in the middle of the night, you better, have access to someone that can help you.
Listen to the Borderless Talks Podcast
All episodes of Borderless Talks, including Episode 2 with Carlos Escutia, are available on Spotify, Amazon Music, Acast, and YouTube.
The Borderless Talks Podcast brings people together to chat about global collaboration, international business opportunities, case studies, and innovation. A new episode of Borderless Talks will be out every month.
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