Table of Contents
Client area: Consumer electronics assembly and components.
Headcount: A newly established company with months of payroll processing records.
Client headquarters: China.
The case: HR assistance for a client in the electronics assembly industry
This Chinese company reports to another multinational company that is already a Serviap Global client. The Chinese company needed recruitment assistance and other HR solutions to establish a manufacturing unit in Queretaro, Mexico, quickly.
The required services include:
- Urgent recruitment for blue-collar workers
- Proposal and purchase of attendance devices and swipe cards
- Filtering and suggestion of finance providers
- Creation of an Employment Handbook and other policies by local laws
- Payroll processing services
Hardships
The main obstacles included short delivery times, potential unexpected last-minute changes, the need for flexibility, and robust process optimization techniques.
Among the challenges, were:
- Urgent need to hire blue-collar workers to secure the start of the production line
- Limited time to create the Employment Handbook according to Mexico’s labor policy
- Reduced resources of local device and finance providers;
- The previous provider does not support historical payroll data.
Solutions
The best option for this client in electronics assembly was to offer a one-stop HR service, providing diverse and quick solutions.
- Recruitment Process Outsourcing (RPO)
- HR Business Process Outsourcing (BPO) — Salary research / Employment Handbook / Attendance device purchase;
- Payroll Process Outsourcing (PPO)
Important factors for success
Here are some of the key factors that made this collaboration successful:
- Communication: Our team consistently maintained quick and transparent communication with the client, providing realistic deadlines. Additionally, the client was promptly informed in case any deadlines needed to be adjusted, ensuring that all targets and deadlines were met.
- Process transparency: The client was always kept informed about the complexity, execution time, personnel involved, and costs of the necessary services, which facilitated realistic and satisfactory expectations. This transparent approach helped build trust during this complex period.
- Price negotiation: Leveraging our successful partnership with our previous client, our team was able to negotiate fair prices and investments directly with our company’s CEO, resulting in a mutually beneficial agreement.
- Legal compliance: Serviap, a global company based in Mexico, provided valuable insight into the laws, advantages, and specificities of the Mexican market, which greatly contributed to ensuring quick and legal compliance in the China-Mexico collaboration.